Robert Herder K3, sfilettatore e coltello da cucina, 9740.1537.04

I am writing to formally lodge a complaint regarding order #5187119, as the Robert Herder K3 knife I received does not match the product specifications. Your website explicitly states the handle is made of premium plumwood (legno di prugna), but the item delivered has a beechwood handle, identifiable by its distinct medullary rays and lighter tone. Since beechwood is a lower-tier material compared to the plumwood I paid for, I request either an exchange for the correct version or a partial refund to cover the price difference.